Terms and conditions

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website you agree to be bound by these Terms and Conditions.

DEFINITIONS


“Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;
 “Goods” is a reference to any goods which we may offer for sale from our Website from time to time;
 “Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data; 
“Service” or “Services” is a reference to any service which we may supply and which you may request via our Website;
 “you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods or Services from the Website;
 “we”, “us”, “our” and “ Hallmark Jewellers” are references Hallmark Jewellers of 15 South Street, Titchfield, Fareham, Hampshire. PO14 4DL and “Website” is a reference to our Website www.hallmark-jewellers.com on which we offer our Goods or Services.

ORDERING


Any contract for the supply of Goods or Services from this Website is between you and Hallmark Jewellers. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment. Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services. Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.
 When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.
 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Any order that you place with us is subject to product availability and acceptance by us. When you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Goods are available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Goods purchased. If the Goods are not available we will also let you know by email. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. We also reserve the right to alter the Goods or Services available for sale on the Website and to discontinue any product line or service.
 The contract for the Goods or Services will be accepted at the time of dispatch of your order. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this in writing together with the reasons. 

PRICES


All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax but exclusive of delivery charges which will be added to your order. The total price for Goods or Services ordered, including delivery charges, will be displayed on the Website when you place your order. We reserve the right to change or amend prices at any time without notification.

PAYMENT 


Full payment must be made before Goods are dispatched or Services provided.
 You must pay for your order before it is delivered and you can do so by debit or credit card. Hallmark Jewellers uses the payment services of Paypal. Paypal is a secure, simple and fast online payment processor. It is widely used by both large and small retailers. Paypal does not share any financial details. At no point does Hallmark Jewellers receive or hold debit/credit card details.

DELIVERY 


Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of, the item passes to you. Shipping breakable teaware items outside UK mainland and European Union: We do not recommend that customers order breakable teaware items for delivery outside of the European Union and mainland UK. Whilst we take every care to ensure that deliveries are protected to prevent damage in transit, we cannot guarantee that parcels being sent to areas outside of the European Union and mainland UK will arrive in perfect condition. Please note that working days for us are Monday - Friday and do not include national UK bank holidays

YOUR INFORMATION 


Where we have requested information from you to provide Goods or Services you agree to provide us with accurate and complete information.
 You authorise us to use, store or otherwise process your personal information in order to provide the Goods or Services to you and for marketing and credit control purposes (the “Purpose”). The Purpose may include the disclosure of your personal information to selected third parties from time to time where we believe that the services offered by such third parties may be of interest to you or where this is required by law or in order to provide the Goods or Service to you. More information can be found in our Privacy Policy.
 You are entitled to request a copy of the personal information we hold on you. Please contact us if you wish to request this information.

CANCELLATION & RETURNS 


You have the right to cancel or return your order up to 7 working days following receipt of your goods. This includes your right to cancel your order under the distance selling regulations. You will receive a full refund including the original postage and packaging for the order if the charge was levied with your original order and it is returned in full. If your order has already been dispatched please refer to our returns information. We hope you are happy with any product purchased, but if you wish to return a product to us for any reason you may do so within 14 days of the dispatch date. It must be in a saleable condition and in its original undamaged packaging. We will refund the price or replace the product. Return delivery charges will only be refunded in the event of faulty, damaged or incorrect items being sent to you. This does not affect your statutory rights. Other than for defective products, returns outside the timeframe set out above may be accepted at the sole discretion of Hallmark Jewellers. Please contact us by email theshop@hallmark-jewellers.com for information about returning items to us.

LINKED SITES


You may link to website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. If Wonky Pot Tea and Herb Company provides links to other websites for your information and if you use these links, you leavewww.hallmark-jewellers.com. We have not reviewed these third party websites and we have no control over such sites or resources. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to Wonky Pot Tea and Herb Company, you do so entirely at your own risk. We accept no responsibility for third party websites or for any loss or damage that may arise from your use of them including the group gifting application which is provided by a third party. Viruses, hacking and other offences.

COMPLAINTS 


We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed totheshop@hallmark-jewellers.com.

WEBSITE CHANGES & UPDATES


In order to keep our website as accurate and as up to date as reasonably possible, it may be necessary, from time to time, to restrict access to the site in order to undertake necessary maintenance work. We will make every effort to ensure that any down time or restricted access is kept to a minimum. Registration data and certain other information about you is subject to our privacy policy. We recommend that you read our privacy policy before you accept these terms and conditions. We reserve the right to make changes to our website without notification.

LIMITATION OF LIABILITY


Great care has been taken to ensure that the information available on this Website is correct and error free. We apologies for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.
We disclaim any and all liability to you for the supply of the Goods and Services to the fullest extent permissible under applicable law. This does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits, to you howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.
 We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website.
 We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission which is outside our reasonable control such as an act of God or those of third parties. The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
 We have taken all reasonable steps to prevent internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

INDEMNITY


You agree to indemnify and hold Hallmark Jewellers harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Hallmark Jewellers website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.

GOVERNING LAW 


The contract between you and Hallmark Jewellers under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, English law. The English courts shall have jurisdiction to resolve any disputes between us. This does not affect your statutory rights.