Returns and Refunds

REFUNDS & EXCHANGES

We’re confident that you’ll love your purchase; however, you may return any item purchased from our website for any reason within 14 days of the date of delivery and we’ll be happy to arrange an exchange, or a refund. Contact us at info@hallmark-jewellers.com, and we’ll be happy to promptly respond with a resolution. For any items purchased in store, we offer a 14 day return policy with either an exchange or a voucher but do not offer cash refunds on these items.

WHAT YOU CAN RETURN

We accept returns on items in new condition*, with the original packaging and labels, including gift boxes. You may return any item that has been in the customer’s possession for less than 14 days from the date the item was delivered.

WHAT YOU CANNOT RETURN

Unfortunately, we are unable to accept certain items for return.

These include:

• Items which are no longer in new condition.

• Items which lack their original packaging, including gift boxes.

• Items which have been customised or altered to meet customer specifications, like resizing or engraving.

• Items which have been in the customer’s possession for more than 14 days from the date the item was delivered.

WHAT YOU NEED TO KNOW

• Be sure to inspect your items promptly upon receipt for shipping errors or manufacturing defects. Defective merchandise must be reported within ten business days of receipt.

• In order to return an item, contact us at info@hallmark-jewellers.com to obtain return shipping instructions.

• If the item is being returned due to a manufacturer’s defect or because we shipped the wrong item, hallmarkjewellers.com will pay for shipping related to making the return for refund or exchange.

• If the item is being returned for any other reason, the shipping fees related to the returned item are the customer’s responsibility.

• We advise all customers to return their items via Royal Mail signed for, this provides a tracking number. Return shipments which are lost in transit are not the responsibility of hallmarkjewellers.com.

• We inspect all returned items within 5-7 business days of receipt. Any item that is received in a condition which is not new or which does not include all of its original packaging, including gift boxes will be returned to the customer.

• After the product’s original condition has been verified, we will issue a refund, or perform an exchange. Most refunds are processed within 7-10 business days of receipt.

• Refunds will be issued in the original form of payment.

• Unless the item is returned due to a manufacturing defect or because we shipped the wrong item, the original shipping fees associated with your order will not be refunded.

* Without scratches, marks or damage, and no alteration or resizing of the item. Includes all related packaging, including any gift boxes and/or certificates of authenticity, which may have been included.